Next LIVE — Saturday 19:00 JST 🇯🇵 · 21:00 AEST 🇦🇺 · 14:00 EST 🇺🇸 · 11:00 PST · 21:00 AST 🇸🇦Next LIVE — Saturday 19:00 JST 🇯🇵0d 0h 0m 00s
Kandy.
Home
Build BoxLiveJournal
Build
Home/Support Hub
Support hub

Support Hub.

Everything you need to ensure your Kandy Lover experience is perfectly smooth.

Order & Transit

Follow your box from the studio to your door.

Track BundleShipping & ReturnLogistics Hub

Help Guides

Quick answers to the most common questions.

Payment PolicyGeneral FAQOur Story

Terms Center

The fine print, kept short and transparent.

Privacy PolicyTerms of ServiceCookie Settings

Fast track

Need a fast track? Find your answer in our help center.

Browse FAQ
Contact support

Talk to us.

If your request needs a personal touch, our support team is standing by to help.

Contact Team [email protected]

Response time

Under 24h · Mon–Fri

Based in

Gothenburg, Sweden

Privacy

GDPR compliant

Ready to build your box?

3 sizes · Hand-packed · Ships worldwide 🌍

Build Your Box

Seasonal drops & live-show invites.

Join our list — no spam, ever.

Premium Swedish candy, built into custom boxes and shipped worldwide from Gothenburg.

Gothenburg, Sweden 🇸🇪

🔴 Saturday Live

  • 🇯🇵19:00 JST
  • 🇦🇺21:00 AEST
  • 🇺🇸14:00 EST
  • 🇨🇦14:00 EST

🔜 Thursday Stream

  • 🇦🇪21:00 GST
  • 🇶🇦20:00 AST
  • 🇸🇦20:00 AST
Coming Soon

Shop

  • Build Your Box
  • All Candy
  • New Arrivals
  • Saturday Live
  • Membership

Company

  • Our Story
  • Journal
  • Contact Us

Help

  • Shipping Info
  • Returns
  • FAQ
  • Track Order
  • Support Hub
Privacy PolicyTerms of ServicePayment Policy

© 2026 · All rights reserved

Made with♥in Gothenburg 🇸🇪