Every Kandy box ships directly from our studio in Sweden with free tracked delivery worldwide. No hidden fees — fresh candy, moving straight from Gothenburg to your door.
Free shipping worldwide
No minimums, no surprises. Every order ships free anywhere on the planet via UPS tracked courier.
We prepare your box within 24–48 hours after you pay. We ship fast to make sure your candy is as fresh as possible.
To keep things clean and safe, we cannot take any candy back once it is sent. This makes sure every box you get is fresh and has never been handled by anyone else after leaving our care.
Global delivery
Free tracked shipping worldwide, straight from Gothenburg. Estimated transit time after dispatch:
asia
2-3 days
Europe
2-43 business days
USA & Canada
3-4 dbusiness days
Asia & Middle East
3-4 business days
Australia & NZ
3-4 dbusiness days
Damaged orders
If your order arrives damaged, you MUST follow these steps for us to help you:
Before you open the package, take clear photos or a video of the shipping bag or box. Show the damage to the outside clearly.
After opening, take photos of any damaged treats inside. We need both outside and inside proof for insurance claims.
If your order is lost or very late, tell us. We will open a search with UPS. Refunds for lost orders happen after the shipping company confirms it is gone.
If we sent the wrong item, notify us within 48 hours with a photo. We will fix the problem for you immediately.
Candy can soften in warm weather. This is a risk when shipping candy and we cannot offer refunds for melted sweets. But know that we and our shipping partner have done everything to eliminate any of these issues.
Getting help
If there is a problem with your box, please follow these simple steps within 48 hours of getting your order:
Take clear photos of the box (both unopened and opened).
Find your KL-Order ID in your email.
Message us through our contact page or email [email protected].
Our team will check the issue and reply within 24 hours.
If a refund is approved, it goes back to your original payment method. Depending on your bank, it usually takes 3–7 business days to appear.
Not happy with the flavors? We want to spread joy. Message our team in Gothenburg, Sweden, and we will find a way to make things right and keep your experience sweet.
If your box arrives damaged or is open, tell us right away. We will contact the shipping company for you and help fix the problem so you don’t have to worry about delivery mistakes.
Our support team is here to make sure your Swedish candy experience is perfect. We are just a message away!
Rest of world
4-6 business days
Times are estimates after dispatch and can vary with customs. Every order ships with tracking.
Important Notice
Claims without photos taken BEFORE opening the package cannot be accepted. You must tell us within 48 hours of delivery.
While shipping is free, any local customs duties or taxes in your country are your responsibility to pay.