Hand-packed in Gothenburg.
Delivered everywhere.
Every Kandy box ships directly from our studio in Sweden with free tracked delivery worldwide. No hidden fees — fresh candy, moving straight from Gothenburg to your door.
Free shipping worldwide
Shipping directly from Sweden. Always free.
No minimums, no surprises. Every order ships free anywhere on the planet via UPS tracked courier.
Processing Time
We prepare your box within 24–48 hours after you pay. We ship fast to make sure your candy is as fresh as possible.
100% Safe & Fresh
To keep things clean and safe, we cannot take any candy back once it is sent. This makes sure every box you get is fresh and has never been handled by anyone else after leaving our care.
Damaged orders
If your order arrives damaged
If your order arrives damaged, you MUST follow these steps for us to help you:
Before Opening
Before you open the package, take clear photos or a video of the shipping bag or box. Show the damage to the outside clearly.
Check Content
After opening, take photos of any damaged treats inside. We need both outside and inside proof for insurance claims.
Important Notice
Claims without photos taken BEFORE opening the package cannot be accepted. You must tell us within 48 hours of delivery.
Lost or Missing
If your order is lost or very late, tell us. We will open a search with UPS. Refunds for lost orders happen after the shipping company confirms it is gone.
Incorrect Items
If we sent the wrong item, notify us within 48 hours with a photo. We will fix the problem for you immediately.
Temperature Risks
Candy can soften in warm weather. This is a risk when shipping candy and we cannot offer refunds for melted sweets. But know that we and our shipping partner have done everything to eliminate any of these issues.
Customs & Taxes
While shipping is free, any local customs duties or taxes in your country are your responsibility to pay.
Getting help
How to ask for help
If there is a problem with your box, please follow these simple steps within 48 hours of getting your order:
Take clear photos of the box (both unopened and opened).
Find your KL-Order ID in your email.
Message us through our contact page or email [email protected].
Our team will check the issue and reply within 24 hours.
Approved Refunds
If a refund is approved, it goes back to your original payment method. Depending on your bank, it usually takes 3–7 business days to appear.
Our Happy Guarantee
Not happy with the flavors? We want to spread joy. Message our team in Gothenburg, Sweden, and we will find a way to make things right and keep your experience sweet.
Help with Shipping
If your box arrives damaged or is open, tell us right away. We will contact the shipping company for you and help fix the problem so you don't have to worry about delivery mistakes.
Still have questions?
Our support team is here to make sure your Swedish candy experience is perfect. We are just a message away!